Terms & Conditions
Last updated: 30 July 2026
⚠️ DRAFT — this is a starting template and must be reviewed and finalised by a qualified lawyer before Pilbara Tasker takes real payments.
1. About us
Pilbara Tasker ("we", "us", the "Platform") is operated by The Trustee for JMR Family Trust trading as Pilbara Tasker, ABN 36 400 463 786, based in the Pilbara, Western Australia. By creating an account or using the Platform you agree to these Terms.
2. What Pilbara Tasker is (and isn’t)
Pilbara Tasker is an online venue that connects customers who need work done with independent service providers ("Taskers"). We are not a party to any agreement between a customer and a Tasker, we do not employ Taskers, and we do not supply, supervise, or guarantee any work. Any job is a direct contract between the customer and the Tasker.
3. Your account
You must provide accurate information, be at least 18, keep your login secure, and be responsible for activity on your account. One account per person.
4. Posting jobs and quoting
Customers post jobs; Taskers submit quotes; the two may negotiate price and dates. When a customer accepts and pays, a direct agreement is formed between customer and Tasker on the agreed scope, price and schedule. Changes after agreement should be handled by mutual consent.
5. Licensed trades
Some work (e.g. electrical, plumbing/gas) legally requires a licence in WA. Taskers who offer such work must hold a current, valid licence and self-declare their details. We do not verifylicences and accept no responsibility for their currency or validity. Customers are responsible for confirming a Tasker's credentials, including via the relevant public register.
6. Payments and fees
Payments are processed by Stripe. When a customer accepts a quote they pay the agreed amount plus a platform fee of 5% (added on top). Funds are held and released to the Tasker when the customer marks the job complete. The platform fee is our charge for use of the Platform. Taskers are responsible for their own tax obligations.
7. Cancellations and refunds
Before a quote is accepted, a customer may edit or cancel a job. After agreement, a job may be cancelled if both parties confirm — the customer is then refunded in full. Disputes should first be raised between the parties; we may assist but are not obligated to resolve disputes.
8. Reviews
Reviews must be honest and based on a real, completed job. Do not post false, defamatory, or abusive content. We may remove reviews that breach these Terms.
9. Acceptable use
You must not use the Platform for anything unlawful, misleading, or harmful; must not attempt to bypass payments or fees; and must not misuse another person's information.
10. Liability
The Platform is provided "as is". To the extent permitted by law, we are not liable for the acts, omissions, work quality, conduct, or licensing of any user, nor for loss arising from jobs arranged through the Platform. Nothing in these Terms excludes rights you have under the Australian Consumer Law.
11. GST
[To be confirmed with an accountant — the GST treatment of the platform fee and of Taskers' services depends on registration status.]
12. Privacy
We handle personal information in accordance with our Privacy Policy.
13. Changes and governing law
We may update these Terms; continued use means you accept the changes. These Terms are governed by the laws of Western Australia.
14. Contact
Questions? Contact us at support@pilbaratasker.com.au or via the in-app Support tab.